Welcome to Safhawa Ventures Limited (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website (www.safhawaventures.com) or use our services. It also explains your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or services, you agree to the collection and use of information as described in this Privacy Policy.
If you have any questions or concerns about this policy or our data protection practices, please contact us using the details provided in Section 13.
Company Name: Safhawa Ventures Limited
Registered Office:
Abuja, Nigeria
Lagos, Nigeria
China Office: Guangzhou, China
Contact Email: safhawaventures@gmail.com
Contact Phone: +234 706 682 7085
For the purposes of UK data protection law, Safhawa Ventures Limited is the “data controller” of your personal information. This means we decide how and why your personal data is processed.
We collect personal data that you provide to us directly and information that is automatically collected when you use our website.
3.1 Information You Provide to Us
When you interact with our website or services, we may collect:
Contact Information:
– Full name
– Email address
– Phone number
– Country of residence
– Company name (if applicable)
Booking and Travel Information:
– Passport details (when booking trips)
– Visa application information
– Travel preferences
– Dietary requirements
– Industry or business sector
– Business objectives for your China trip
Payment Information:
– Payment details when you purchase our services
– Billing address
– Transaction history
Communication Data:
– Messages you send us through contact forms
– Email correspondence
– WhatsApp messages
– Phone call records (with your consent)
– Feedback and survey responses
Marketing Preferences:
– Your preferences for receiving marketing communications
– Your interests in specific services or destinations
3.2 Information We Collect Automatically
When you visit our website, we automatically collect:
Technical Information:
– IP address
– Browser type and version
– Device type (mobile, tablet, desktop)
– Operating system
– Time zone setting and location
Usage Data:
– Pages you visit on our website
– How long you spend on each page
– Links you click
– Date and time of your visit
– Referring website (the site you came from)
Cookies and Tracking Technologies:
We use cookies and similar technologies to collect information about your browsing behaviour. See Section 10 for more details about cookies.
We use your personal data only for specific, legitimate purposes. Under UK GDPR, we must have a lawful basis for processing your data.
4.1 Our Purposes and Legal Bases
| Purpose | Legal Basis |
|————-|—————–|
| To process your bookings and provide our China business trip services | Performance of a contract |
| To communicate with you about your trip, bookings, or enquiries | Performance of a contract or legitimate interests |
| To process payments and prevent fraud | Performance of a contract and legal obligation |
| To send you marketing communications about our services (with your consent) | Consent |
| To improve our website and services | Legitimate interests |
| To respond to legal requests or comply with applicable laws | Legal obligation |
| To protect our business and your safety | Legitimate interests |
| To conduct customer satisfaction surveys | Legitimate interests |
4.2 Legitimate Interests
When we process your data based on our legitimate interests, we ensure your rights and freedoms are not overridden. Our legitimate interests include:
– Running and growing our business efficiently
– Improving our services and customer experience
– Ensuring network and information security
– Preventing fraud and criminal activity
– Understanding how customers use our services
– Managing business relationships
You have the right to object to processing based on legitimate interests (see Section 8).
We may share your personal data with third parties in the following circumstances:
5.1 Service Providers
We work with trusted third-party companies to help us deliver our services. These may include:
– Travel service providers: Airlines, hotels, visa processing agencies, and ground transportation companies
– Payment processors: To securely process your payments
– Technology providers: Website hosting, email services, customer relationship management (CRM) systems
– Translation and interpretation services: For factory visits in China
– Chinese business partners: Verified manufacturers and suppliers you will meet during your trip
All service providers are required to keep your data secure and use it only for the purposes we specify.
5.2 Legal Requirements
We may disclose your personal data if required by law, court order, or government regulation, or if we believe disclosure is necessary to:
– Comply with legal obligations
– Protect our rights, property, or safety
– Protect the rights, property, or safety of our customers or others
– Prevent fraud or criminal activity
5.3 Business Transfers
If we sell, merge, or transfer part of our business, your personal data may be transferred to the new owner. You will be notified of any such change.
5.4 With Your Consent
We may share your data with other parties if you give us your explicit consent to do so.
Our business operates in Nigeria, the United Kingdom, and China. This means your personal data may be transferred to and stored in countries outside the UK and the European Economic Area (EEA).
6.1 Transfers to China
When you book a China business trip with us, we transfer your personal data to our partners in China (such as hotels, transportation providers, and manufacturers). China is not considered to have “adequate” data protection laws by the UK or EU.
However, we take steps to protect your data, including:
– Using contractual safeguards (such as Standard Contractual Clauses)
– Working only with trusted partners who agree to protect your data
– Limiting the data we transfer to what is strictly necessary
6.2 Transfers to Other Countries
We may also transfer data to countries that have been recognized by the UK Government as providing adequate data protection (such as EEA countries).
By using our services, you acknowledge and consent to these international data transfers.
We only keep your personal data for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal requirements.
7.1 Retention Periods
| Type of Data | Retention Period |
|——————|———————-|
| Booking and travel records | 7 years (for tax and accounting purposes) |
| Payment transaction data | 7 years (for legal and financial obligations) |
| Marketing consent records | Until you withdraw consent, or 3 years of inactivity |
| Website usage and analytics data | 2 years |
| Email and communication records | 3 years from last contact |
| Passport and visa information | Deleted immediately after your trip, unless required by law |
After the retention period expires, we will securely delete or anonymize your personal data.
Under UK data protection law, you have the following rights:
8.1 Right of Access
You have the right to request a copy of the personal data we hold about you. This is known as a “Subject Access Request” (SAR).
8.2 Right to Rectification
If your personal data is inaccurate or incomplete, you have the right to ask us to correct or update it.
8.3 Right to Erasure (“Right to be Forgotten”)
You can ask us to delete your personal data in certain circumstances, such as:
– The data is no longer necessary for the purposes for which it was collected
– You withdraw your consent (where consent was the legal basis)
– You object to processing and there are no overriding legitimate grounds
– The data was unlawfully processed
Please note we may not be able to delete your data if we have a legal obligation to retain it.
8.4 Right to Restrict Processing
You can ask us to restrict how we use your data in certain situations, such as:
– If you contest the accuracy of the data
– If the processing is unlawful but you don’t want the data deleted
– If we no longer need the data but you need it for a legal claim
8.5 Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transfer it to another data controller.
8.6 Right to Object
You have the right to object to:
– Processing based on legitimate interests
– Direct marketing communications (at any time)
– Processing for scientific or historical research purposes
8.7 Rights Related to Automated Decision-Making
We do not use automated decision-making or profiling that produces legal or similarly significant effects. If this changes, we will update this policy and inform you.
8.8 Right to Withdraw Consent
If we process your data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before you withdrew consent.
8.9 How to Exercise Your Rights
To exercise any of these rights, please contact us at:
Email: safhawaventures@gmail.com
Phone: +234 706 682 7085
We will respond to your request within one month. If your request is complex, we may extend this by a further two months, and we will let you know.
We may ask you to verify your identity before processing your request.
We take the security of your personal data seriously and use appropriate technical and organizational measures to protect it from unauthorized access, loss, misuse, or disclosure.
9.1 Security Measures
Our security measures include:
– Encryption: We use SSL/TLS encryption to protect data transmitted over the internet
– Secure servers: Your data is stored on secure servers with restricted access
– Access controls: Only authorized personnel can access your personal data
– Regular security reviews: We regularly review and update our security practices
– Staff training: Our staff are trained on data protection and security
– Secure payment processing: We use PCI-DSS compliant payment processors
9.2 Data Breaches
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the Information Commissioner’s Office (ICO) within 72 hours, as required by UK GDPR.
Our website uses cookies and similar technologies to improve your browsing experience and understand how you use our site.
10.1 What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve functionality.
10.2 Types of Cookies We Use
Strictly Necessary Cookies (No consent required)
These cookies are essential for our website to function properly. They enable core functionality such as:
– Security and authentication
– Remembering items in your shopping cart
– Maintaining your session
Performance/Analytics Cookies (Consent required)
These cookies collect information about how you use our website, such as:
– Which pages you visit
– How long you stay on each page
– Any errors you encounter
We use this data to improve our website. These cookies do not collect information that identifies you personally.
Functionality Cookies (Consent required)
These cookies remember your preferences and choices, such as:
– Your language preference
– Your location
– Text size or font preferences
Marketing/Advertising Cookies (Consent required)
These cookies track your browsing activity to show you relevant advertisements. We may use:
– Google Ads
– Facebook Pixel
– LinkedIn Insight Tag
10.3 Third-Party Cookies
Some cookies on our site are set by third parties, such as:
– Google Analytics: To understand website traffic and user behaviour
– Social media platforms: If you interact with social media buttons on our site
10.4 Managing Your Cookie Preferences
When you first visit our website, you will see a cookie consent banner. You can choose which types of cookies to accept or reject.
You can also manage cookies through your browser settings:
– Google Chrome: Settings > Privacy and Security > Cookies
– Firefox: Options > Privacy & Security > Cookies and Site Data
– Safari: Preferences > Privacy > Cookies and website data
– Edge: Settings > Privacy, search and services > Cookies
Note: If you block or delete certain cookies, some features of our website may not work properly.
10.5 Cookie Duration
– Session cookies: Deleted when you close your browser
– Persistent cookies: Remain on your device for a set period (typically 12 months) or until you delete them
For more detailed information, please see our separate Cookie Policy
Our services are intended for business professionals and executives aged 18 and over. We do not knowingly collect personal data from children under 16.
If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately, and we will delete such information.
Our website may contain links to third-party websites (such as airlines, hotels, or payment processors). This Privacy Policy does not apply to those websites.
We are not responsible for the privacy practices of third-party websites. We encourage you to read their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.
When we make changes, we will:
– Update the “Last Updated” date at the top of this policy
– Notify you by email if the changes are significant (if we have your email address)
– Display a notice on our website
We encourage you to review this Privacy Policy periodically.
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK’s data protection supervisory authority:
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Telephone: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
You can also contact the ICO if you have concerns about how any organization is handling your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Safhawa Ventures Limited
Email: safhawaventures@gmail.com
Phone/WhatsApp: +234 706 682 7085
Office Locations:
Abuja, Nigeria
Lagos, Nigeria
Guangzhou, China
Data Protection Enquiries: Please email us with “Data Protection” in the subject line.
We aim to respond to all enquiries within 5 business days.
16. LEGAL BASIS SUMMARY
This table summarizes our legal bases for processing your data:
| Activity | Legal Basis |
|————–|—————–|
| Trip bookings and service delivery | Contract |
| Payment processing | Contract |
| Customer service and support | Contract / Legitimate interest |
| Marketing emails (if you subscribed) | Consent |
| Website analytics | Legitimate interest |
| Fraud prevention | Legitimate interest / Legal obligation |
| Compliance with laws | Legal obligation |
| Protecting our business | Legitimate interest |
17. DATA PROTECTION PRINCIPLES
In accordance with UK GDPR, we process your personal data in line with the following principles:
APPENDIX: GLOSSARY
Data Controller: The organization that decides how and why personal data is processed (in this case, Safhawa Ventures Limited).
Data Processor: A third party that processes data on behalf of the data controller (e.g., our payment processor).
Data Subject: The individual whose personal data is being processed (you, the user).
Personal Data: Any information relating to an identified or identifiable person.
Processing: Any operation performed on personal data, including collection, storage, use, sharing, or deletion.
UK GDPR: The UK General Data Protection Regulation, which governs data protection in the United Kingdom.
Consent: Freely given, specific, informed, and unambiguous agreement to the processing of personal data.
Legitimate Interest: A lawful basis for processing data when it is necessary for our legitimate business interests, provided your rights are not overridden.